FAQ
Clarifications
Grouped lightly for scanning — each answer states limits where it matters. For legal wording, see Data Protection and General Terms.
Engagement basics
- • Do you run standardized “mystery shopper” scores?
- • How fast can a sprint start?
- • What is explicitly not included?
Data & ethics
- • Do you record identifiable shoppers?
- • Can we receive raw video?
Commercials
- • Are listed prices final?
- • How do refunds work for unused work?
Localization
- • Do you work outside Incheon?
- • Languages for deliverables?
We focus on structured observation and fixture-tied evidence, not generic scorecards. If you need a mystery program, we partner with your existing vendor rather than double-booking the work.